Outstanding customer-centric services you can trust
For another year running 
are delighted to announce we have been awarded ISO 9001 certification, the globally recognised and highly-respected quality management standard, by our third party certification auditor, URS, with excellent results and feedback.
ISO 9001 certification is awarded to companies which demonstrate;
- Total quality management
- Commitment to excellence in customer satisfacti
- A continually improving process approach implemented throughout their business where critical processes and their interactions are understood and documented, backed by a strong management commitment to all facets of ISO 9001
Our ISO 9001 certified quality management approach to customer service;
- Ensures our clients and contractors needs are fully understood, agreed and fulfilled
- Demonstrates our commitment and our ability to continue to consistently provide the excellent standards in service our customers have come to expect of Ten Live
- Stems from our commitment to continually monitor customer satisfaction and feedback in order to improve the effectiveness of our quality management system and maintain excellence in customer service
also have the following ISO certifications which have greatly contributed to creating and enhancing our quality management systems and customer-centric approach;
- ISO 14001: 2004 Environmental Management
- ISO 18001 : 2007 Health & Safety Management
These ISO standards reinforce ‘s continued commitment to quality – underpinned by our customer-centric approach to their clients and contractors through our Engage© programme and our company-wide ethos of continually seeking to improve efficiencies and raise quality standards
offer ISO certified consultancy and training courses by qualified industry experts. For further information on ISO certified consultancy and training courses and our Engage© programme please contact Joanne Telfer on 01236 702007 or e-mail joanne@tenlivegroup.com
What is ISO 9001 ? And why you need it for your business to be a success Read our blog
Did you know ?
recently won the award for Best Business* at the Lanarkshire Business Excellence Awards 2014 ? (* companies with less than 50 employees ) We are delighted that our commitment to our QMS, endorsed by our ISO certifications have enabled us to achieve business excellence, outstanding customer service and this award !